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Knowledge Base Article:CMO265 


Registration keys moved to client area: Select login on the left menu bar.

Knowldegebase:
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Client logo not centered on the Crash Magic login page

Article created: Dec 23 2011, updated: Dec 23 2011

Background:  Crash Magic requires some supplemental Microsoft packages be installed for image manipulation

Status:  Bug - with workaround and upgrade
Keywords:  login,image,center,logo,c++,redistributable,leadtools,loadDLL,LTFIL15U.DLL,L_FileInfo,@FL_FileInfo
Categories:   *Installation and setup* *Configuration* *Article - references*

Explanation:

The client logo not being centered is one of the symptoms of Crash Magic not being able to manipulate images. The stats log will also display the exception "ApplySettings LeadTools LoadDLL(<**install location**>\CrashMagicOnline\Bin\LeadTools\LTFIL15U.DLL) LoadLibrary(""LTFIL15U.DLL"") returned 0 (LoadingByPath=False)" and the exception "L_FileInfo @FL_FileInfo not assigned" These exceptions indicate that Crash Magic is unabel to load the items it needs to manipulate images.



Solution:

The Microsoft Visual C++ 2005 Redistributable Package is required. Click here for the (x86) download. After installing this package from Microsoft restart the service or application pool for Crash Magic.

This package is now installed with version 3 or greater of Crash Magic.


July 22, 2018 12:18PM

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