Products
  
  
  Crash Magic Online
  
  Intersection Magic
  
  Map Magic
  
  Knowledge Base
  
  
  
  Contact Us
  
  Meeting
  
  Shop
  
  Login
  

 

Knowledge Base Article:CMO242 


Registration keys moved to client area: Select login on the left menu bar.

Knowldegebase:
Search home page  

How to retrieve Crash Magic Online log files

Article created: Apr 07 2011, updated: Apr 07 2011

Background:  This article is to show group administrators how to retrieve log files from Crash Magic Online.

Status:  Info - "how to" article
Keywords:  log,files,bug
Categories:   *Configuration* *Errors / crashes*

Explanation:

Crash Magic Online clients may be requested to provide log files from the program. Crash Magic creates log files during normal operations. These files show the internal workings of the program and provide information on the communication with the database.

Crash Magic creates a stats and an sql log file when running. The stats log file shows the internal processes of the software, and the SQL log shows the queries being sent to the database. In combination the files are used to get full picture of Crash Magic.

The stats file name has a prefix of stat and the sql log file has a prefix of sql. The name of the log files also contains the date the file was created in a year month day format. As an example a stats file with a name of stat20110406i.log was created on April the 6th of 2011.



Solution:

Crash Magic log files can be downloaded by the group administrator. Our first step is to locate the correct log files. Then we will download the files. The last step is to send these files to Pd' Programming.

First we will locate the log files.

  1. Log into Crash Magic as a Group Admin
  2. If not already on the System page click on the System in the tree on the left
  3. Click on the tan Stats Log tab
  4. Check the boxes next to SQL logs, and Stats logs

Once the boxes next to SQL logs and Stats log have been checked the window to the left will populate with the log files. The log files are stored on the Crash Magic server. We will start by selecting the stats log first. 

  1. Select the stats log with the appropriate date from the files shown in the window
  2. Click the download this file link
  3. Click the Save button
  4. Select an appropriate location on your machine to save it

Now we will repeat the previous steps for the sql log file.

  1. Select the stats log with the appropriate date from the files shown in the window
  2. Click the download this file link
  3. Click the Save button
  4. Select an appropriate location on your machine to save it

The files can now be uploaded to the Pd Magic web site.

  1. Go to our web site www.pdmagic.com
  2. Click on the Login link near the bottom left corner of the page
  3. On the login screen enter your user name, password and click the login button to enter the site
  4. Once logged in click on the Upload Files link under the Quick Links section on the right side of the page
  5. Click the top Browse button and locate the stats file that was saved
  6. Click on the second Browse button down and locate the sql file that was saved
  7. Enter a brief description of the files in the description window.
  8. Click the Upload button

 Once completed, send an email to help@pdmagic.com to let them know the files have been sent.


July 21, 2018 9:39AM

© 1999-2018 Pd' Programming, Inc - Lafayette, CO USA