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Knowledge Base Article:CMO221 


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Print preview tab does not show the diagram schematic

Article created: Apr 29 2010, updated: Aug 23 2017

Background:  Clicking on the print preview tab of a report in Crash Magic Online displays only a box with a red x.

Status:  Info - functionality description
Keywords:  adobe,print,preview
Categories:   *Installation and setup* *Reports* *Printing*

Explanation:

The print preview tab in Crash Magic contains an embedded PDF in the web page of the report created. If the web browser that is displaying the print preview tab does not contain the Adobe Reader plug-in or the plug in is corrupt the browser will not display the embedded PDF correctly. In these cases users will only see a box with a red x.



Solution:

Install or repair the Adobe Reader plug-in on the web browser that is being used to display the print preview tab. The Adobe Reader plug-in can be found here.


July 21, 2018 9:43AM

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