Products
  
  
  Crash Magic Online
  
  Intersection Magic
  
  Map Magic
  
  Knowledge Base
  
  
  
  Contact Us
  
  Meeting
  
  Shop
  
  Login
  

 

Knowledge Base Article:IMW164 


Registration keys moved to client area: Select login on the left menu bar.

Knowldegebase:
Search home page  

How to send configuration and data files to Pd' Programming

Article created: Oct 18 2005, updated: Jan 09 2014

Background:  When attending a training, conference, or tackling a particularly tricky problem with your system, we will often ask you to send us your configuration and your database. This article describes how to package up that information.

Status:  Info - "how to" article
Keywords:  
Categories:   *Configuration*

Explanation:

This article describes how to prepare a folder on your hard disk and populate it with your configuration and data files.



Solution:

Note: These steps must be taken on a computer where Intersection Magic is installed and functioning correctly. If you are using virtual locations contact Pd' Programming to find out how to copy the virtual location data.

The steps below simply copy your configuration files and database to a temporary folder; zip that folder; and post the files to our web site.  Please feel free to perform these steps in another manner if you prefer.  The steps below are extremely detailed - please don't be intimidated by the number of steps.

Create a new folder on your hard disk

  1. Using "My Computer", navigate to your "C:" drive. 
  2. From the main menu, select File / New folder
  3. A new folder will be created.  It is called "New Folder" and is highlighted. 
  4. Right click on the "New Folder" and select "rename".  Change the name of the folder to "AllMagic".
  5. You now have a new folder called c:\AllMagic where you can place files to send us.

Copy your configuration to the new folder

  1. Using "My Computer", navigate to "C:\Magic" or wherever you've installed Intersection Magic.
  2. Locate the program called CopyCfg and run it (double click).
  3. This program will search for all configurations on your hard disk and provide them to you in a list.  It will indicate the name of the configuration, as well as the location on your hard disk.  Identify and select your "current" configuration.  (You should generally only have 2 configurations, "demo/tutorial" and your current configuration)
  4. After you've selected your configuration, press "next". 
  5. You will be prompted with a list of checkboxes, one for each configuration/report file found.  Don't check any of them, simply press "next".
  6. At this point, you will be asked to insert a floppy or choose "other drives".  Please choose "other drives".
  7. Select the new folder that you created at the beginning of this process.  (you'll need to double click on it, so that it is shown at the top of the list)
  8. Select Next. 
  9. A dialog box will flash up quickly as the files are copied.  You will then be presented with a confirmation that the files were copied.  Select ok.
  10. Your configuration files and report files have been copied

Copy your database to the new folder

  1. For this step, you will need to start the Intersection Magic program as you normally do.
  2. From the Intersection Magic menu, choose Utilities / Database / Copy.
  3. You will be prompted for the database to copy from.  This should already be set to your current database.  Simply choose ok.
  4. You will be prompted for the location to save your database.  (copy to) Navigate to your new folder, "c:\AllMagic".
  5. In the "File name" box, erase any existing content (i.e. ????acc.dat) and enter "cras".  Select ok.
  6. A dialog box will confirm that you've copied the database.  Select Ok.  This has not changed your existing installation at all.

Compress the folder to send

  1. At this point, we will compress (zip) all the files in the c:\AllMagic directory into a single file.  Use My Computer to navigate to "c:\".  You should be able to see the AllMagic folder in that list. 
  2. Right-click on the AllMagic folder.  Choose "Send to compressed (zipped) folder.
  3. Note: If you are prompted that "For Compressed (zipped) Folders to handle ZIP files correctly...." simply choose "No". 
  4. A new file has been created in the "c:\" directory called "AllMagic.zip".

Upload the AllMagic.zip file to the Pd Magic web site.

  1. Go to our web site www.pdmagic.com.
  2. Click on the Login link near the bottom left corner of the page.
  3. On the login screen enter your user name, password and click the login button to enter the site.
  4. Once logged in click on the Upload Files link under the Quick Links section on the right side of the page.
  5. Click the top Browse button and locate the zip file that you created in the previous section.
  6. Enter IMW data for (Your City/Company name) in the description of the file field.
  7. Click the Upload button to complete the process.

That's it.  With these steps completed, we can diagnose and remedy almost any (Intersection Magic - related) problems that you may experience. Thanks!


July 19, 2018 11:04PM

© 1999-2018 Pd' Programming, Inc - Lafayette, CO USA